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Terms & Conditions That Shape Your Play

When you open an account with us, you're agreeing to a clear framework that protects both you and the platform.

Account EligibilityPayment TermsWithdrawal RulesDispute Resolution
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dwi88 Terms & Conditions That Shape Your Play
POLICY QUESTIONS

How to Reach Us About Terms Issues

If you have a question about how our terms apply to your account, or need clarification on a specific rule, we're here to help.

Live Chat Open the chat widget in the lobby footer during 08:00–23:00 WIB daily.
Email Support Send policy questions to [email protected]. Include your account username and a clear description of…
Account Settings Review your own terms acceptance, payment method records and data choices directly in Settings…
SECURITY & DATA

How We Handle Your Information Under These Terms

Our terms require us to protect your account security and personal data with industry-standard encryption.

Data Encryption

All personal data and payment details are encrypted end-to-end. Session tokens refresh every 30 minutes to keep your wallet and account secure from unauthorized access.

Transaction Logging

Every deposit, bet, and withdrawal is timestamped and stored securely. This record helps us verify claims and resolve disputes fairly in line with the terms.

Account Changes

Update your payment method, email or phone directly in Settings. Changes take effect immediately for new transactions; pending withdrawals remain on the original method.

Data Requests

Ask for a full export of your account data, including deposit history and game logs, via [email protected]. We deliver the file within 7 business days.

Dispute Window

Challenge any transaction within 30 days of posting. File a dispute in Settings > Transactions or email support with screenshots and the date. We investigate and respond within 48 hours.

Account Closure

Close your account anytime through Settings > Account. Remaining balance is withdrawn to your registered payment method within 3 business days.

Frequently Asked Questions About Terms & Conditions

Players often ask how our terms work in practice — especially around deposits, withdrawals, what happens if things go wrong, and how their data is used. Below are the questions we hear most, answered in plain language so you understand your rights and obligations before you open an account.

Before you withdraw or change payment methods, we confirm your identity to meet compliance requirements. You'll upload a valid ID (KTP, passport, or driver's license) via Settings > Verification. This usually clears within 2 hours. Until verified, deposits remain available for play but withdrawals are on hold.

Yes. If you sent payment via DANA, OVO, GoPay or QRIS but the funds never appeared, file a dispute in Settings > Transactions within 30 days. Include your bank or e-wallet reference number. We check our payment logs and either credit your account or guide you to contact your payment provider if the issue is on their end.

Inactive accounts remain open, but if no activity occurs for 12 months, your balance may be flagged for dormancy review. We'll send email reminders before taking any action. You can reactivate by logging in or contacting support. Your terms obligations remain the same whether active or inactive.

Withdrawal limits depend on your account age and verification status. New accounts can withdraw up to Rp 5,000,000 per day. After 30 verified days, the limit rises to Rp 25,000,000 per day. These terms apply across all payment methods — DANA, OVO, GoPay and QRIS — and help us manage liquidity fairly.

You can request closure anytime through Settings. Once closed, your account ID is retired. To play again, you'll need to open a new account with fresh verification. Your old data is retained for 12 months per the terms, then deleted unless local law requires longer storage.

Contact our support team at [email protected] with your account username, the specific term, and what happened. We review and respond within 48 hours. If you remain unsatisfied, you can escalate to our compliance team, who will investigate further and provide a final written decision.

Game outcomes are generated by certified RNG systems from our game studios. If you believe an outcome was unfair, file a dispute within 7 days with details — game name, date, time, bet amount and outcome. We review the RNG logs and game session data. Most disputes are resolved within 24 hours with a full explanation and any appropriate account adjustment.

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